An overview of Abtran
Established in 1997, Abtran specialises in the design and delivery of Customer Engagement and Identity & Validation services. We have worked with trusted brands in highly regulated markets, building up a wealth of experience and know-how that is available to our customers across both public and private sectors.
In particular, we have extensive market expertise within customer-facing sectors such as Government, Transport, Utilities, Healthcare and Financial Services. In all cases, it is our customer-centric service mentality that makes a difference:
We interact with every household in Ireland several times a year to deliver a joined up multi-channel service experience. We securely validate and process the identities of thousands of applications daily across grant applications, licenses and registration processes.
Abtran works with transport service providers and national regulatory authorities to help make driving a safer and more comfortable experience every day.
We help customers to “sell into the home”, acquiring and retaining customers. We have consistently achieved high performance sales and service across both residential and business markets.
We work with public and private sector healthcare organisations to deliver a great service experience for patients and healthcare professionals. Our accredited advisors adhere to the highest compliance standards whilst serving the customer with the information they need to get the best quality of outcomes.
We have extensive experience operating in compliant and regulated markets with PCI /ISO accreditations. Abtran is also registered with the Central Bank of Ireland as an Insurance Intermediary.
Make it easy. Our service ethos is simple: we are always looking to make things easier for the customer.
Cut through complexity. We standardise. We simplify. We empower the customer by automating the routine and managing the exceptions.
Share know-how. We share our know-how and experience across our people, our clients, our partners and our peers.
Be challenging. We set ourselves challenging goals to ensure we constantly improve the customer experience. To achieve and exceed these goals we challenge ourselves, our processes, our technology and (sometimes) even our clients.
Connect. Connecting to our clients' systems and culture ensures we represent their values and their brand in pursuit of an ever-improving customer experience.
Be open. We are a learning organisation which means we are open to feedback – good and bad. In particular, we are open to learning about new ways of delivering a great service experience.
Established in 1997 with six employees, we have grown to become Ireland’s leading provider of Customer and Business Process Management Services.
Our company journey has seen significant investment in people through learning & development, technology and research & innovation programmes with UCC. From securing our first Government contract in 1997, we have expanded across highly regulated sectors such as transport, financial services and healthcare. 2014 marked our success in winning the biggest business process outsourcing (BPO) contract in Ireland’s utilities sector.
Other key milestones include the opening of a new facility in the IFSC, Dublin and a dedicated 66,000 sq. ft. secure processing facility in Cork. 2015 saw the expansion of our service offering into Customer Management Consultancy Services.