Customer Service Advisor - Sligo

Location: 
Sligo
Job Type: 
Permanent
Salary: 
Competitive

Due to increasing expansion, Abtran Business Solutions are hiring in Sligo and we need you! 

Our new office will be located in a high-tech facility at Finisklin Business Park in Sligo. We are on the lookout for people who are not afraid of challenges who are solution focused and have the motivation and drive to progress their career.

Pat Ryan, Abtran CEO said, "Ireland will continue to be a key part of the global growth ambitions that we have as Ireland's largest home grown BPO provider. We also believe it is very important to support national and regional economic development wherever possible through the growth of our operations."

Role:  

  • Providing relevant advice to customers via email and over the phone
  • Using your product knowledge to solve problems for customers
  • Keeping yourself up to date with business and product information
  • Effectively managing a database through accurate and efficient data entry
  • Adhering strictly to data protection and confidentiality laws
  • Assist with reporting and creating documentation
  • Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents

Requirements:  

  • Previous Customer Service experience
  • Excellent verbal and written communication skills
  • An exceptional telephone manner
  • A high level of accuracy and attention to detail
  • Ideally have completed a relevant course, strong computer skills are essential (e.g. ECDL)
  • Proven ability to deal with problems and solve them effectively
  • Ability to work well either individually or as part of a team  

 

Benefits:

  • Lean Six Sigma training
  • Employee Assistance Programme
  • Charity Club
  • Sports and Social Club
  • Mind UR Buddy Partnership Programme with Pieta House
  • Suas Educational Development, schools – business partnership
  • State-of-the art offices
  • Free car park
  • Annual TaxSaver tickets
  • Cycle-to-work scheme

What you need to do now 

If you are hungry to succeed in a growing organisation and to learn and grow with this ever expanding industry apply below.

Abtran is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

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